Terms of service

Last updated: 8 May 2025

Welcome to the SalonSelect online stores, operated by CR NL GROUP B.V. ("we", "us", "our"). These Terms of Service ("Terms") govern your use of all our websites and the purchase of products through any of our regional stores. By placing an order or using our services, you agree to be bound by these Terms.

These Terms apply to all of our domains:

Please read these Terms carefully. They contain important information about your rights and obligations, including provisions specific to business customers (B2B) and consumers (B2C). Where a distinction is made, it is clearly indicated.

SECTION 1 — WHO WE ARE

CR NL GROUP B.V.
Koornmarktpoort 25 C, 8253 TE Dronten, Netherlands
KVK (Chamber of Commerce): 89845145
VAT: NL865130681B01
Email: info@salonselect.nl (or the address for your regional store — see Section 24)
Phone: +31 617985604 / +31 856664755
Business hours: Monday–Friday, 10:00–16:00 (CET)

SECTION 2 — DEFINITIONS

  • "Consumer": a natural person who enters into an agreement with us for purposes outside their trade, business, craft or profession (Burgerlijk Wetboek Art. 6:230g).
  • "Business Customer" or "B2B": a natural person (sole trader / ZZP) or legal entity acting in the course of their trade or profession, including professional salon owners, beauty therapists, and resellers purchasing for professional use.
  • "Products": the goods offered for sale on any of our SalonSelect websites.
  • "Order": a purchase request submitted through any of our websites.
  • "Fulfilment Partner": a third-party logistics or warehousing provider used to dispatch orders on our behalf.

If you are unsure whether you qualify as a Consumer or Business Customer, or if you do not indicate your status at checkout, you will be treated as a Consumer and all consumer protections will apply.

SECTION 3 — ACCESS AND ACCOUNT

By using our services, you confirm that you are at least 18 years of age (the age of majority under Dutch law, BW Art. 1:233). You are responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer or share your account with others.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, provided that we comply with applicable law and do not act arbitrarily towards existing customers.

SECTION 4 — OUR PRODUCTS AND FULFILMENT

We work with a network of trusted suppliers and logistics partners across Europe to ensure reliable delivery. Depending on the product and your location, orders may be dispatched from one of our partner warehouses. The sender's name or address on the parcel may therefore differ from ours. Your contract is always with CR NL GROUP B.V., regardless of which partner fulfils your order.

We make every effort to display products accurately on our website. However, colours and appearance may vary depending on your screen settings. Product descriptions are subject to change without notice. We reserve the right to limit product quantities or discontinue products.

SECTION 5 — ORDERS AND CONTRACT FORMATION

When you place an order, you make an offer to purchase. A binding agreement is formed when we send you an order confirmation email. Please review your order carefully before submitting.

For Consumers: You may cancel your order at any time before dispatch by contacting us. Once dispatched, your right of withdrawal under Section 8 applies. We may only cancel a confirmed order if the product is genuinely out of stock; we will inform you promptly and provide a full refund.

For Business Customers: We reserve the right to decline orders, subject to reasonable commercial justification. Accepted orders are binding on both parties.

You represent that all information you provide (name, address, payment details) is accurate and complete.

SECTION 6 — PRICES AND PAYMENT

All prices shown on our website are in euros (€) and include applicable VAT unless stated otherwise. Prices are subject to change without notice; the price applicable to your order is the price confirmed at checkout.

B2B customers with a valid EU VAT number may be eligible for VAT-exempt (reverse charge) invoicing in accordance with EU Directive 2006/112/EC Art. 138. VAT numbers are verified via the VIES system. If a VAT number cannot be verified, VAT will be charged.

Payment must be received before we dispatch your order. We accept payment methods as displayed at checkout. You confirm that you are authorised to use the payment method provided.

SECTION 7 — SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control. Detailed shipping information, including estimated delivery times per country, is set out in our Shipping Policy.

For Consumers (risk of loss): In accordance with EU Consumer Rights Directive (CRD) Art. 20 and BW Art. 7:11, risk of loss or damage passes to you at the moment of physical delivery to you or a person you designate. Risk does not pass upon handover to the carrier.

For Business Customers: Risk of loss passes to you upon handover to the carrier (ex works / FCA), unless otherwise agreed in writing.

SECTION 8 — RIGHT OF WITHDRAWAL (CONSUMERS ONLY)

If you are a Consumer, you have the right to withdraw from your purchase within 14 calendar days of the day you (or a third party you designate) physically receive the goods, without giving any reason (CRD Art. 9; BW Art. 6:230o).

To exercise this right, you must notify us before the 14-day period expires by sending a clear statement to info@salonselect.nl. You may use the standard withdrawal form available on the European Commission website but are not required to do so.

After notifying us, you must return the goods within 14 calendar days. We will refund all payments received, including standard delivery costs, within 14 calendar days of receiving the returned goods or proof of return, whichever is earlier. Refunds are made to your original payment method.

You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (CRD Art. 14).

Exceptions — the right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised
  • Sealed goods which are not suitable for return due to health or hygiene reasons and were unsealed after delivery (e.g. certain cosmetic products)
  • Goods which, by their nature, are inseparably mixed with other items after delivery

Business Customers do not have a statutory right of withdrawal. Returns by business customers are governed by Section 18 of these Terms.

SECTION 9 — STATUTORY GUARANTEE (CONSUMERS)

If you are a Consumer, you are entitled to a 2-year legal guarantee in accordance with EU Directive 2019/771 and BW Art. 7:17. This means that any product you purchase must conform to the contract at the time of delivery. If a product is defective or non-conforming, you have the right to:

  1. Repair or replacement (at our choice, unless disproportionate)
  2. A proportionate price reduction or full refund if repair/replacement is not possible or fails

Defects appearing within 12 months of delivery are presumed to have existed at delivery. After 12 months, you must demonstrate the defect existed at delivery.

This statutory guarantee does not affect your right of withdrawal and is in addition to any commercial warranty we may offer.

SECTION 10 — INTELLECTUAL PROPERTY

All content on salonselect.nl — including text, images, graphics, logos, and product descriptions — is owned by or licensed to CR NL GROUP B.V. and is protected by Dutch and EU intellectual property law. You may not reproduce, distribute, or use any content without our prior written consent, except for personal, non-commercial use.

SECTION 11 — THIRD-PARTY LINKS AND TOOLS

Our website may contain links to third-party websites or offer access to third-party tools. We are not responsible for the content, accuracy or practices of third-party sites. Use of such sites is at your own risk. We recommend reviewing the privacy and terms of any third-party site before use.

SECTION 12 — PRIVACY

All personal data we collect through your use of our services is processed in accordance with our Privacy Policy, which forms part of these Terms. By using our services, you confirm you have read and understood our Privacy Policy.

SECTION 13 — FEEDBACK AND REVIEWS

If you submit reviews, suggestions or other feedback, you grant us a non-exclusive, royalty-free licence to use such content for operating and improving our services. You retain ownership of your content. We will not sublicense your feedback to third parties without your consent. You may withdraw your consent at any time by contacting us, subject to any legal archiving obligations.

SECTION 14 — ERRORS AND INACCURACIES

We strive to ensure all information on our website is accurate. Occasional errors may occur. We reserve the right to correct errors and update information. If an error affects your order, we will contact you to discuss options including cancellation with full refund.

SECTION 15 — PROHIBITED USE

You may only use our services for lawful purposes. You may not use our services to engage in unlawful activity, infringe intellectual property rights, transmit harmful or fraudulent content, or interfere with our systems. We reserve the right to suspend access for violations of these Terms.

SECTION 16 — DISCLAIMER OF WARRANTIES

For Business Customers only: To the fullest extent permitted by law, our products are provided "as is" without additional warranties beyond those expressly stated. We do not guarantee uninterrupted or error-free service.

This disclaimer does not apply to Consumers. Consumers retain all statutory rights under Dutch and EU law, including the 2-year legal guarantee described in Section 9.

SECTION 17 — LIMITATION OF LIABILITY

For Business Customers: To the fullest extent permitted by law, our total liability for any claim arising from or related to a specific order shall not exceed the gross invoice value (including VAT) of that order. We are not liable for indirect, consequential, or special damages including lost profits.

For Consumers: Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable Dutch or EU consumer law.

SECTION 18 — B2B WARRANTY AND RETURNS

This section applies to Business Customers only and supplements Dutch commercial law.

Commercial warranty: Products are covered by a 12-month commercial warranty from the date of delivery against manufacturing defects under normal use conditions. The warranty does not cover wear and tear, misuse, unauthorised modification, or damage caused by external factors.

Defect reporting: You must notify us in writing within 14 days of discovering a defect, including a description and photographs. Failure to notify within this period may affect your warranty claim.

Repair procedure: We reserve the right to repair a defective product before offering replacement or credit. We may make up to 4 repair attempts for the same defect before you are entitled to demand replacement or termination of the agreement. Each repair attempt will be documented in writing.

Exclusions: The warranty does not cover normal wear parts (castors, upholstery, foam, hydraulic oil), cosmetic damage, or defects resulting from improper installation or use contrary to instructions.

Returns (B2B): Returns by business customers require prior written authorisation. Unauthorised returns will not be accepted. Return shipping costs are borne by the customer unless the return is due to our error.

Late payment: Invoices are due within the agreed payment term. Overdue amounts accrue interest at the statutory commercial interest rate under EU Directive 2011/7/EU (ECB base rate + 8 percentage points), calculated from the due date.

Force majeure: Neither party shall be liable for delays or non-performance caused by events beyond reasonable control (including supply chain disruptions, natural disasters, strikes, or government restrictions). If a force majeure event persists for more than 60 days, either party may terminate the affected order with a pro-rata refund for undelivered goods.

Liability cap (B2B): Our total liability to a business customer in respect of any single order shall not exceed the invoice value of that order.

SECTION 19 — INDEMNIFICATION

You agree to indemnify and hold harmless CR NL GROUP B.V., its directors, employees and agents from any claims, damages, losses or costs (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your use of our services.

SECTION 20 — TERMINATION

We may suspend or terminate your access to our services if you breach these Terms. For recurring business customers, we will provide at least 30 days' written notice before termination, except in cases of serious breach (fraud, non-payment, or repeated violations).

For Consumers, termination does not affect any statutory rights you may have in relation to products already purchased.

SECTION 21 — CHANGES TO THESE TERMS

We may update these Terms from time to time. Material changes will be communicated by email or via a prominent notice on our website at least 30 days before taking effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.

SECTION 22 — GOVERNING LAW AND DISPUTES

For Consumers: These Terms are governed by the laws of the Netherlands. Any dispute that cannot be resolved amicably may be submitted to the competent Dutch court. As a Consumer residing in the EU, you may also have the right to bring proceedings in the courts of your country of habitual residence (EU Regulation 1215/2012, Brussels I). The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are willing to participate in alternative dispute resolution through recognised Dutch dispute bodies (Geschillencommissie).

For Business Customers: These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted exclusively to Rechtbank Midden-Nederland (locatie Lelystad), Netherlands. The Vienna Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

SECTION 23 — SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found to be unlawful, void or unenforceable, the remaining provisions remain in full force. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and CR NL GROUP B.V. in relation to your use of our services.

SECTION 24 — CONTACT

Questions about these Terms should be sent to:
CR NL GROUP B.V.
Koornmarktpoort 25 C, 8253 TE Dronten, Netherlands
Email:

You can reach us by email at the address corresponding to your store:

Store Email
www.salonselect.nl info@salonselect.nl
www.salonselect.eu info@salonselect.eu
www.salonselect.bg info@salonselect.bg
www.salonselect.fi info@salonselect.fi
www.salonselect.fr info@salonselect.fr
www.salon-select.ie info@salon-select.ie

Phone: +31 617985604 / +31 856664755